Before contacting support
Open Tool → Help → Diagnostics → Copy Diagnostics. Do not send full tokens, cookies, passwords, raw license keys, or provider login data.
SUPPORT
Need support?
Send diagnostics with secrets removed so we can quickly identify the Agent, Extension, and license status.
OFFICIAL CONTACTS
Need help now?
Choose the most convenient channel. When reporting an issue, include screenshots and Diagnostics with secrets removed.
Activation errors
If you see “License has already been activated on another device,” log in to the portal and request a device change. An admin will review it and revoke the old device.
Extension/Agent errors
In the Tool, select Settings → Repair Browser Integration, then close and reopen the managed browser from the Tool.
Stay safe when getting support
Contact us only via Zalo/Hotline 0765938888 or Telegram @meovnads. Never give passwords, OTPs, cookies, or tokens to anyone offering support.